FAQ

1. Product Questions

Q: How often should I use the Renevalux™ Hair Growth Serum?
A: We recommend using the Renevalux™ Hair Growth Serum every day for optimal results

Q: How long do I need to leave the Renevalux™ Hair Growth Serum in my hair before washing it off?
A: Ideally, leave the Renevalux™ Hair Growth Serum on your hair for at least a few hours, or even overnight for the best results.

Q: Is the Hair Roller safe to use on a sensitive scalp?
A: Yes, the Hair Roller is designed to be gentle on the scalp. If discomfort or irritation occurs, reduce frequency of use or consult a healthcare professional.

Q: How long should I expect to wait before seeing results from using the Renevalux™ Hair Growth Serum?
A: Results may vary, but many of our users see noticeable improvements in their hair within 3-4 months of consistent use.

2. Ordering Questions

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods.

Q: Can I modify or cancel my order after it's been placed?
A: Orders can be modified or canceled within one hour of placing them. After this, we cannot guarantee changes as your order may have already been processed for shipping.

Q: Do you offer any discounts or promotions?
A: Yes, we periodically offer special promotions and discounts. Please sign up for our newsletter to stay updated.

3. Shipping Questions

Q: How long will it take to receive my order?
A: Shipping times vary based on location, but you should generally expect your order within 5-7 business days.

Q: Do you offer international shipping?
A: Yes, we ship worldwide. International shipping rates and times will vary based on destination.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a confirmation email with tracking information.

4. Returns and Refunds Questions

Q: What is your return policy?
A: We accept returns of unopened products within 30 days of receipt. If you're not satisfied with your purchase, please contact our customer service team for assistance.

Q: How do I process a return?
A: Please contact our customer service via email. Include your order number and reason for return. We will then provide instructions for your return.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.

5. Safety and Allergy Concerns

Q: What should I do if I have an allergic reaction to the product?
A: Discontinue use immediately and consult a healthcare professional. Please also contact our customer service team to inform us of the issue.

Q: Can I use the Botanical Bond Bundle if I am pregnant or nursing?
A: While our products are made with natural ingredients, we recommend consulting with your healthcare provider before using any new products during pregnancy or while nursing.

6. General Questions

Q: Are your products cruelty-free?
A: Yes, all our products are cruelty-free. We are committed to ethical practices and do not test our products on animals.

Q: Where are your products made?
A: Our products are proudly made in the USA, ensuring high quality and supporting local businesses.

Q: How can I get in touch if I have more questions?
A: We'd love to help! You can contact our customer service team via email or through our website's contact form. We aim to respond to all inquiries within 24 hours.